Last updated: March 2026
Terms of Service
These terms govern your access to and use of the DwellBridge platform. By creating an account or using our services, you agree to be bound by these terms.
1. Definitions
- “Platform” means the DwellBridge web application, APIs, and related services.
- “Customer” means the organisation that subscribes to DwellBridge.
- “User” means any individual authorised by the Customer to access the Platform.
- “Data” means any information uploaded, stored, or processed through the Platform by the Customer or its Users.
- “We”, “Us”, “Our” refers to DwellBridge Ltd.
2. Account Terms
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the security of your account credentials and for all activity under your account.
- You must be at least 18 years old to create an account.
- One person or legal entity may not maintain more than one free account.
- You must promptly notify us of any unauthorised access to your account.
3. Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable regulation.
- Attempt to gain unauthorised access to any part of the Platform, other accounts, or connected systems.
- Interfere with or disrupt the integrity or performance of the Platform.
- Upload or transmit malicious code, viruses, or harmful data.
- Use the Platform to send unsolicited communications (spam) to tenants or other parties.
- Reverse engineer, decompile, or disassemble any part of the Platform.
- Resell or sublicense access to the Platform without our written consent.
4. Intellectual Property
The Platform, including its source code, design, logos, and documentation, is the intellectual property of DwellBridge Ltd and is protected by copyright and other intellectual property laws.
You retain ownership of all Data you upload to the Platform. By uploading Data, you grant us a limited licence to process it solely for the purpose of providing and improving our services.
We do not use Customer Data to train AI models. AI processing is performed in real time and is not retained beyond the operational context of each request unless explicitly stored by the Customer (e.g. conversation logs).
5. Service Level
We target 99.9% uptime for the Platform, measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance where practicable.
We do not guarantee that the Platform will be uninterrupted or error-free. In the event of significant downtime, affected Customers on paid plans may be eligible for service credits as detailed in the applicable Service Level Agreement.
6. Limitation of Liability
To the maximum extent permitted by law:
- The Platform is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity.
- Our total aggregate liability to you for any claims arising from or relating to these terms or the Platform shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
- Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
7. Termination
Either party may terminate the agreement by providing 30 days' written notice. We may suspend or terminate your access immediately if you breach these terms.
Upon termination, you may request an export of your Data within 30 days. After that period, we will delete your Data in accordance with our data retention policy, unless retention is required by law.
Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will remain in effect.
8. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms
We may modify these terms from time to time. We will provide at least 30 days' notice of material changes by email or through the Platform. Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated terms.