Built for UK housing operations
From tenant complaint to contractor invoice — handled.
Triage repairs, enforce compliance, dispatch contractors, and sync your accounts — all from one workspace. Your AI agents handle tenants, officers, and contractors 24/7. Your team steps in when human judgment matters.
"My boiler is leaking!"
Agent Andrew
Triaging Repair...
LEVEL 2Job Dispatched
Mike's Plumbing Assigned
Oversight
98%
Auto-Triaged
Repairs classified without human input
<30s
Response Time
Average tenant reply across 6 channels
100%
Audit Trail
Every action, message, and invoice searchable
3.5x
Faster Resolution
From report to repair completion
One platform for the entire repair chain
From the tenant's WhatsApp message to the contractor's Xero invoice. Every step visible, every action auditable, every deadline tracked.
Maintenance Triage
AI classifies severity, routes to the right contractor, tracks SLA deadlines, and keeps every stakeholder informed. Photos, documents, and evidence attached automatically.
AI Copilot
Ask anything about your portfolio in plain English. Search across properties, tenants, contractors, defects, contracts, inspections, compliance, and invoices instantly.
Contractor Platform
Contractors get their own workspace — jobs board, P&L tracking, quote builder, and Xero sync. Not just dispatched to, but built for.
Approval Workflows
Tiered cost approvals for repairs and supplier invoices. Landlord sign-off policies. Every decision recorded with full context.
Andrew
Choose one. Or choose them all.
Your AI team. Your rules.
Deploy named AI agents matched to your brand, your policies, and each audience. Tenants get instant resolution on WhatsApp. Officers get concise case summaries. Contractors get structured job briefs. Every conversation feeds into one searchable timeline.
Andrew · DwellBridge
Housing Operations Agent
Andrew · DwellBridge
Contractor Liaison
UK housing law built in
Your agents know Awaab's Law, Section 21 timelines, HMO licensing, and your SLA policies. They enforce deadlines, not just track them.
Human handoff with full context
When a case needs your judgment, the agent hands off with the complete conversation history, triage classification, and recommended action.
Per-org knowledge base
Every agent is configured with your specific properties, contractors, policies, and tone of voice. Not a generic chatbot with your logo.
Every agent adapts to who it's talking to
Tenants
Report issues and get instant updates on the channels they already use, without waiting for office hours.
Channels
WhatsApp / SMS / Voice / Email
Officers
Stay informed with concise case summaries and the context needed to make confident decisions.
Channels
Voice / Dashboard / PWA
Contractors
Receive structured job briefs with access details, deadlines, and property history. Submit completion evidence and invoices directly from WhatsApp.
Channels
WhatsApp / SMS / Email
Every compliance obligation, tracked and enforced
Awaab's Law response deadlines. Renters Reform notice periods. Section 21 validity windows. HMO licensing renewals. Six mandatory inspection types tracked per property, with automatic escalation before anything slips.
Works with your current CRM so your portfolio data stays in sync.
Compliant
182 Properties
At Risk
12 Properties
Breached
4 Properties
Deadline & Compliance Tracking
Gas Safety, EICR, EPC, Fire Risk, Asbestos, and Legionella — each tracked per property with expiry dates, contractor assignment, and document storage. Automatic alerts escalate to the right person before deadlines pass.
Breach State Monitoring
Every property shows a clear compliance state — compliant, at risk, or breached — so your team focuses on what needs attention first.
Smart Escalations
When a case stalls, a deadline approaches, or an SLA is about to breach, the system escalates through your defined chain — team lead, then manager, then director. No manual chasing. No missed deadlines.
Full Audit Trail
Every action, message, and decision is recorded against the case. Ready for regulatory reviews, tribunal evidence, or internal audits.
Role-Based Access
Officers, managers, and compliance leads each see what they need. Organisational data stays protected with role-based permissions.
Meet people where they are
Every channel feeds into one Communications Hub. Your agent speaks the same language however the conversation arrives.
Chat naturally with tenants and contractors in the app they already use.
SMS
Reach everyone instantly, even without a smartphone or data connection.
Voice
Handle calls professionally with instant, actionable summaries.
Organised shared inboxes with full attachment support and history.
Web Portal
Branded online portal for structured reports and detailed tracking.
Your tools, connected
DwellBridge plugs into the accounting software and CRMs you already use. Data flows both ways — no re-keying, no switching tabs.
Xero
Your accountant, connected. Invoices, payments, and contacts sync automatically — no double-entry.
Apex27
Properties, tenancies, and contacts stay in sync with your agency CRM.
Northgate
Enterprise property management data flows in and out — no manual re-keying.
More integrations coming soon
Why operations teams switch to DwellBridge
Purpose-built for UK housing operations, not adapted from a generic tool.
Manual document checklists and spreadsheets
AI compliance engine tracking 6 inspection types per property with automatic breach escalation
Separate tools for maintenance, compliance, and accounting
Unified platform: repairs, compliance, approvals, communications, and Xero sync in one workspace
Generic AI chatbot with no knowledge of your portfolio
Per-org AI agents configured with your properties, contractors, policies, and tone of voice
Tenant portals and apps that nobody downloads
WhatsApp, SMS, Voice, Email, and Telegram — meet people on the channels they already use
Per-tenant or per-unit pricing that punishes growth
Flat monthly pricing. No per-tenant fees. No per-message charges. Scale without surprises
Dispatch contractors but never hear back
Contractors get their own platform — jobs board, evidence upload, invoicing, and Xero sync built in
Search across 5 tabs to find a tenant's history
AI copilot searches across properties, tenants, contractors, defects, and invoices in one query
End-of-month invoice reconciliation nightmare
Approved invoices sync to Xero automatically with PDF preview and payment tracking
Simple, flat pricing for UK housing operations
Every plan includes your AI operations agent, voice, messaging, and compliance tracking. No per-tenant fees. No per-message charges. Pricing is tailored to your portfolio — book a call and we'll put together a proposal.
Contact salesWhat's included in every plan
- 6 communication channels: Voice, WhatsApp, SMS, Email, Telegram, Web Portal
- AI copilot: search your entire portfolio and ask questions in plain English
- Maintenance pipeline: AI triage, contractor dispatch, evidence collection, SLA tracking
- Compliance engine: 6 inspection types, breach states, automatic escalation, full audit trail
- Xero integration: invoices sync automatically with PDF preview and payment status
- Contractor platform: your contractors get their own workspace with jobs, quotes, and invoicing
White-glove onboarding included with every plan
Your onboarding covers CRM sync, channel configuration, SLA policy setup, agent configuration, and go-live support — tailored to your workflows, not a one-size-fits-all template.
Common questions
If your question isn't here, we're happy to answer it directly.
How long does it take to get set up?
Do I need to replace my current CRM?
How are emergencies handled at 3am?
Will tenants know they are talking to AI?
What compliance obligations does DwellBridge track?
Does DwellBridge integrate with accounting software?
Can I search across my entire portfolio?
Where is my data stored?
How is DwellBridge priced?
Is there a free trial?
Stop firefighting.
Start operating.
The only platform where your AI triages the repair, dispatches the contractor, tracks the SLA, syncs the invoice, and gives your team a searchable record of everything that happened.