AI-first housing operations · UK hosted
AI agents that run your housing operations.
Tenants and contractors message on WhatsApp, voice, SMS and email. DwellBridge agents triage tickets, dispatch repairs, watch every compliance deadline and reconcile invoices into your accounting — your team supervises.
Where tenants and contractors talk to your agent
Andrew · DwellBridge
Housing Operations Agent
Andrew · DwellBridge
Contractor Liaison
Where your team supervises
Maintenance · today
0 properties · 0 open · 0 SLA at risk
Damp on bedroom ceiling
4B Holloway Mansions
SLA 22h
No hot water
12 Vauxhall Rd
Resp 4h
Boiler service
8 Mews Cottages
£380 quote
EICR renewal
14B Park View
£210 quote
Roof tile replacement
22 High Street
On site
Damp survey
9 Park Lane
Photos in
Drain clearance
5 Park Lane
Invoiced
From a customer
“400 properties across half a dozen local authorities. The maintenance triage, the compliance deadlines, the audit-ready documentation — DwellBridge keeps it visible in one place. We stopped chasing the inbox, and we stopped missing things.”
— AMS Housing· 400+ UK properties under management
Used by
UK housing teams managing hundreds of properties across multiple local authorities.
- AMS Housing400+ properties · multi-LA contracts
- London Mayfair GroupPM operations across Greater London
- + a growing list across UK lettings and housing associations.
What the agent actually does
Three jobs run by the agent. One team supervising.
Across the work that actually consumes a housing team — repairs, compliance and the messaging that surrounds both — the AI runs the loop end-to-end. Your officers approve, decide and sign off.
Maintenance
Every ticket, from message to invoice — run by the agent.
A tenant message becomes a structured ticket with photos, severity, an SLA timer and the right contractor matched. The agent dispatches, chases evidence and prepares the invoice for sign-off. Your officer approves quotes and signs off — the rest is recorded.
DB-1458 · Damp on bedroom ceiling
Cat 1 hazard4B Holloway Mansions · Maya Adusei · since 21:47 yesterday
SLA remaining
22 h 14 m
Contractor
Mendez Damp Specialists
Quote
£340 + VAT
Approver
R. Aalia · ops lead
Compliance
Every statutory obligation, watched continuously.
Gas safety, EICR, EPC, FRA, asbestos and legionella tracked across every property. Hazard triage and SLA clocks for new reports. Breaches surfaced before they expire — with a timeline ready for tribunal.
Communications
One inbox. Every channel. Your numbers, not ours.
WhatsApp, voice, SMS, email and your branded portal feed one inbox. Per-org WhatsApp Business and phone numbers, fully isolated — you own them. Replies are drafted with context from the property, the resident and the recent history; your team sends.
Inbox · 198 properties
14 unread
Photo attached — damp spreading on bedroom wall
£340 + VAT — can attend 08:30 tomorrow
No hot water since this morning, transcribed
Section 21 query — 6 weeks notice clarified
On site, will need access to upstairs flat
Certificate uploaded to property record
A team of agents
Specialised agents. Each one with a job.
Not one do-everything bot. DwellBridge runs distinct agents with separate scopes and permissions — each agent reads what it needs and writes only what your team has approved.
Agent
Officer agent
Talks to residents and contractors. Triages reports, drafts replies in your tone of voice.
Reads
WhatsApp · voice · SMS · email · portal
Acts
Triages · drafts replies · escalates
Human-in-the-loop
Sends as-is, edits or hands off — per channel and category.
Agent
Coordinator agent
Matches contractors, prepares quotes and routes invoices for sign-off.
Reads
Contractor inbox · job timeline · rate cards
Acts
Suggests contractor · prepares quote · routes for approval
Human-in-the-loop
Your officer approves quotes and signs off invoices — never autonomous.
Agent
Compliance agent
Watches every certificate, deadline and hazard window across the portfolio.
Reads
Property records · inspection certs · SLA clocks
Acts
Daily digest · breach alerts · escalation chain
Human-in-the-loop
Surfaces — doesn’t close. Escalation rules per organisation.
Compliance shield
Awaab's Law. Section 21. Everything in between.
Gas, EICR, EPC, Fire, Asbestos, Legionella tracked per property. Renters' Reform notice periods. HMO licensing. Escalation runs through your defined chain — officer → manager → director — before deadlines pass.
0
Compliant
0
At risk
0
Breached
Escalation chain
Per-org, configurable
Audit trail
Every action, message, decision recorded against the case.
Role-based access
Officers, managers, compliance leads see only what they need.
Tribunal-ready
Evidence packs export in one click — timeline + photos + comms.
CRM in sync
Stays current with Apex27 and Reapit. Two-way for Apex27.
Communications
Six channels in. One conversation history out.
Tenants pick the channel. Your team works the inbox. Every reply is drafted with the case context already loaded.
Default channel — tenants and contractors already live here.
Voice
02Inbound and outbound calls with structured transcripts and summaries.
SMS
03For tenants without smartphones or data — instant deliverability.
Shared inboxes with attachments and full history linked to the case.
Web Portal
05Branded structured reporting for landlords and council audit.
Integrations
Works with the tools your team already runs.
Properties, residents, tenancies and approved invoices stay in sync with your CRM and accounting — with full history kept against the case.
Why teams switch
Purpose-built for UK housing — not adapted from a generic tool.
Old:Manual document checklists and spreadsheets
New:AI compliance engine tracking 6 inspection types per property with automatic breach escalation
Old:Separate tools for maintenance, compliance and accounting
New:Unified platform — repairs, compliance, comms and Xero sync in one workspace
Old:Generic AI chatbot with no portfolio knowledge
New:Per-org AI agents trained on your properties, policies and tone of voice
Old:Tenant portals nobody downloads
New:WhatsApp, SMS, Voice, Email — meet people on the channels they already use
Old:Per-tenant pricing that punishes growth
New:Flat monthly pricing — no per-tenant fees, no per-message charges
Old:Dispatch contractors and never hear back
New:Contractors get their own platform — jobs board, evidence upload, invoicing built in
Old:Search across 5 tabs to find a tenant's history
New:AI Copilot — one query across properties, tenants, contractors, defects, invoices
Old:End-of-month invoice reconciliation nightmare
New:Approved invoices push to Xero with PDF preview and payment tracking
Pricing
Flat monthly pricing by portfolio size.
Includes all channels, the AI Copilot, maintenance pipeline, compliance engine and the contractor platform. No per-tenant or per-message fees.
Starter
Up to 50 properties
£599/ month
Best for single-branch agencies and smaller portfolios.
- White-glove onboarding
- 6 channels — Voice, WhatsApp, SMS, Email, Telegram, Portal
- AI Copilot search across portfolio
- Maintenance pipeline + Xero sync
Growth
Up to 150 properties
£999/ month
For growing teams handling higher repair volumes.
- Everything in Starter
- Higher message + voice volume
- Reapit, Alto, Arthur & Salesforce sync
- Approvals + audit vault
Scale
Up to 400 properties
£1,799/ month
Multi-branch operations with complex compliance.
- Everything in Growth
- Per-team agents + role-based access
- SLA reporting + KPI dashboards
- Priority support + dedicated CSM
Enterprise
400+ properties
Custom
Large portfolios, custom workflows, enhanced support.
- Everything in Scale
- Custom integrations + private cloud
- ISO 27001 + DPIA package
- Dedicated account manager
All plans: UK data hosting · DPIA on request · Roles per officer / manager / director.
FAQ
Frequently asked.
For anything else, sales replies within an hour during UK business hours.
sales@dwellbridge.ioHow long does it take to get set up?
Most teams are live within 48 hours. We handle all the technical setup — channel configuration, data import, and agent configuration. You tell us how you want things to work, and we take care of the rest.
Do I need to replace my current CRM?
No. DwellBridge works alongside Reapit, Alto, Arthur, Salesforce, and other systems. Approved invoices sync to Xero automatically. Your portfolio data stays in sync without migration headaches or double-entry.
How are emergencies handled at 3am?
The same way they are handled at 3pm — with full context, clear triage, and immediate escalation to the right person. Your agent classifies severity against your policies and UK regulations, then routes the case accordingly. No message is ever missed.
Will tenants know they are talking to AI?
Your agent communicates under your brand, on your channels. Most tenants simply notice they are getting faster, more consistent responses. When human judgement is needed, the agent hands off to your team seamlessly.
What compliance obligations does DwellBridge track?
Six inspection types — gas safety, EICR, EPC, fire risk assessment, asbestos survey, and legionella risk assessment — plus certificate expiry dates, tenancy deadlines, and licensing requirements. Every property shows a clear compliance state: compliant, at risk, or breached.
Does DwellBridge integrate with accounting software?
Yes. Approved invoices sync directly to Xero as draft bills, with full line items, contact matching, and PDF previews. Contractor invoices sync as sales invoices. Payment status updates flow back automatically. No double-entry required.
Can I search across my entire portfolio?
Yes. The AI copilot lets you search across properties, tenants, contractors, defects, contracts, inspections, compliance records, and invoices in one query. Ask questions in plain English — "which properties have gas safety expiring this month" or "show me all open defects for 42 High Street."
Where is my data stored?
All data is hosted in the UK. We are GDPR compliant and working towards ISO 27001 certification. Your tenant data never leaves the country.
How is DwellBridge priced?
Flat monthly pricing based on portfolio size — Starter, Growth, or Enterprise. We do not charge per tenant, per unit, or per message. Your costs stay predictable as your portfolio grows.
Is there a free trial?
We offer a personalised demo using scenarios from your actual portfolio. That is more useful than a generic trial because you see exactly how DwellBridge handles your types of cases.